Trial & Billing

Every new and existing Simplio3D account starts with a 30-day Pro trial. Here's how the trial works, what happens when it ends, and how to activate a paid plan.

The 30-day Pro trial

When you sign up — or the first time you log in after the trial rollout — your account is automatically enrolled in a 30-day Pro trial. During the trial you get:

140 projects, 1,000 materials, 100 models
Full access to Configurator and Modular project types
SDK / API access using your API token
Working Share View links on all your projects
Every integration: WooCommerce, Shopify, AR, AI Assistant

Already a paying customer? If your account already has an active Stripe subscription, you stay on your current plan — the trial is only granted to accounts that have never paid.

When the trial ends — the 7-day grace period

Day 31-37 is a read-only grace period, designed so your customer-facing surfaces don't break the moment your trial expires:

Dashboard: you can still browse Projects, Materials, Assets, Requests — but saves, uploads, and edits return a 402 error.
Share View links: still live. Your customers can keep configuring and submitting forms.
SDK / API reads: still work, so headless storefronts keep functioning.
SDK / API writes: return 402.

After day 37 the account becomes hard-locked:

Dashboard pages: all locked except Billing, Profile, and Support.
SDK / API: every call returns HTTP 402 — even reads.
Share View links: replaced by a "Configurator unavailable" page.
Project editor: redirects to /dashboard/billing.

Your data is preserved — projects, materials, saved configurations, integrations, API tokens, and webhook deliveries all stay intact. The moment payment succeeds, every locked surface re-enables exactly as it was. SDK API tokens are auto-rotated after 90 days of inactivity; you re-issue a new one from Profile → API after activating.

Activating a paid plan

1Click the "Billing" entry in the dashboard sidebar (or open Profile → Subscription tab).
2Pick a plan: Pro monthly, Pro yearly, Starter monthly, or Starter yearly.
3Click "Activate plan". You will be redirected to Stripe Checkout.
4Complete payment with a credit card (Stripe handles 3D Secure and tax automatically).
5You will be redirected back to /dashboard/profile?billing=success. Simplio3D activates the account in the background — usually within a few seconds.

Paying mid-trial? Stripe applies your remaining trial days as the subscription trial period, so you are not charged until the trial would have ended naturally. Your trial days are never wasted.

Trial countdown banner

The dashboard shows a persistent banner with the remaining trial days. In the final 7 days the banner turns red and urgent. After payment is past due (failed retry on a paid plan) the banner also goes red. Click "Activate plan" (or "Update billing") to fix it.

Managing your subscription

After activation, the Billing page gives you:

Change plan: upgrade from Starter → Pro (instant). Downgrades validate your usage against the new plan's limits and refuse if you would exceed them.
Cancel: cancels at the end of the current billing period; your account stays active until that date.
Resume: undoes a pending cancellation before it takes effect.
Customer Portal: Stripe's own self-service portal for invoices, payment methods, and tax IDs.

Status reference

Status	Access?	Meaning
trialing	Full	Inside the 30-day Pro trial.
active	Full	Paid subscription is current.
soft_locked	Read-only	Days 31-37 grace period. Dashboard browseable, share view live, writes blocked.
expired	Locked	Day 38+ — fully blocked, share view shows "unavailable".
past_due	Locked	Latest invoice failed; update payment method.
canceled	Locked	Subscription canceled past grace window.

Need a custom enterprise quote? Contact sales — Enterprise accounts unlock unlimited projects/materials/assets, Unique Price (Modular), SKU authoring, Shopify SKU-cart checkout, Save Configuration, and team seats.